Safeway Reviews

Safeway has an overall rating of 4.6 based on 23 reviews. Customer feedback on Safeway is mixed: Safeway reviewers highlight positive aspects like convenient online shopping, wide product selection, user-friendly interface, competitive pricing, which strongly appeal to busy families, working professionals, health-conscious shoppers, tech-savvy consumers. However, Safeway is often criticized for its delivery delays, limited delivery areas, occasional stock issues, customer service challenges.

4.6/5.0

23 reviews

5 Stars

16

4 Stars

2

3 Stars

2

2 Stars

1

1 Star

0

All Safeway Reviews (23)
RobertBerczel
May 19, 2026
"Worked Better Than I Thought"
I’ll admit, I wasn’t really expecting much, but everything actually stayed fresh longer than I thought it would. I guess I have to give it credit, it did the job.
Ann_crow02
May 11, 2026
"I use the points pretty much every time…"
I use the points pretty much every time I go, and they save me money on each trip. I’m sure that’s the whole idea, to keep me coming back, but I can’t really complain because it actually helps.
tommierobertson5235
May 09, 2026
"Pretty smooth grocery app so far"
I’ve been using the Safeway app for groceries for the past few weeks it’s been solid. Like, nothing too fancy, but it actually works the way I need it to. Pages load fast, search is easy enough, and I can add things to my cart without the app freezing or acting weird, which is more than I can say for a few other grocery apps I’ve tried. The coupons are probably the biggest reason I keep using it. They’re easy to clip, and I don’t feel like I have to dig around forever to find them. Checkout was quick too, and the order updates came through when they were supposed to. So yeah, no major complaints so far. It just makes grocery shopping a little easier, which is all I really wanted.
Alice.wolfe
May 03, 2026
"I reached out at a inconvenient…"
I reached out at a inconvenient time, so the timing was just bad on my end. They still replied quickly and got my issue fixed without any hassle
Bill.fultz
May 03, 2026
"Pickup actually went smoothly"
My Safeway order was totally fine this time, which was kind of a relief. Everything I picked was there, nothing was missing, no random substitutions that make you go wait, why would they choose that. Even the produce looked right, like the stuff I actually would’ve grabbed myself. Pickup was easy too, just quick and straightforward, and I didn’t have to call anyone or sort anything out afterward, so yeah, solid experience.
MORENO
April 26, 2026
"Checkout went really smoothly for me. The…"
Checkout went really smoothly for me. The coupon applied without any hassle, and my payment went through fast. No issues this time, which was nice because checkout problems always feel totally preventable.
arletha.Anderson
April 16, 2026
"I ordered groceries from safeway after…"
I ordered groceries from safeway after work and was really hoping the delivery would show up during the window they gave me. Luckily, it arrived right on time. The driver was friendly, everything was bagged well, and I didn’t notice anything missing. that’s the main thing I care about with grocery delivery, if it shows up when it says it will. This time it did, and it made my evening so much easier since I didn’t have to make a last-minute trip to the store.
Wendy.will
April 12, 2026
"The substitutions were close enough to what…"
The substitutions were close enough to what I ordered, so I was happy with it. No weird swaps or random stuff this time, which was nice lol.
diana.Montgomery
March 19, 2026
"No surprise fees"
What I appreciated most was that I didn’t get hit with any surprise fees. I like knowing exactly what I’m paying for, and this made the whole experience feel a lot smoother for me.
john.Collins
March 16, 2026
"The bagging was actually good, right?"
Everything was bagged really neatly, and nothing ended up smashed this time, which I definitely appreciated. that’s how it should always be, don’t you think?
Shantel_jones72
March 10, 2026
"Latest Safeway delivery was great"
My most recent safeway delivery went really smoothly, and it left a good impression. The driver showed up on time, was polite, and took care with my bags instead of just rushing through it. He even double-checked the address before leaving, which I appreciated. After this last experience, I’m feeling good about using their delivery again.
Melanie-graf
February 22, 2026
"Super convenient, honestly"
I’ve been using safeway pickup for a few weeks now, and it’s been really helpful. I usually place my order at night, choose a pickup time, and then just stop by when it works with my day. Very calm, very efficient, definitely not me silently celebrating not having to walk through the entire store after work. Most of the time, my order is ready, and they bring it out quickly. A few things have been swapped here and there, but nothing too dramatic. For the convenience alone, I’m giving it 5 stars.
louise1989
February 14, 2026
"Digital coupons have been reliable"
I mostly use safeway for the digital coupons, and it’s been smooth so far. I’ll clip the deals before I go shopping, and they usually come off at checkout just like they’re supposed to. I had one small issue once, but the store fixed it quickly and basically said something like, “No problem, we’ll adjust it for you,” which was nice. It saves me from dealing with paper coupons, and overall I’ve been happy with it.
STEVENS
February 14, 2026
"Good deals, but double-check your prices"
Just a heads up for anyone using safeway for weekly groceries: it can be a good way to save money, especially with the deals being easy to find and pickup saving a lot of time. I do feel like I usually spend less shopping this way. That said, keep an eye on your cart because I’ve noticed some item prices can change here and there. Overall it’s been useful, but don’t check out without reviewing everything first.
AmandaParker_42
January 29, 2026
"Always Clean and Easy to Shop"
I use Safeway for my local store, every time I go in, the place is really clean. The floors, carts, and checkout area always look like someone’s actually keeping up with them. And who wants to shop somewhere that feels dirty or neglected? It just makes the whole trip feel easier and more comfortable. I’ve been happy with it
Dale_lapp92
January 13, 2026
"Easy to browse, with a tiny “where is it?” moment"
I found the Safeway site simple to use overall. The categories are laid out in a way that mostly makes sense, so I wasn’t wandering around lost. Then suddenly—why did it take me three extra clicks to find one basic item? But aside from a few little hiccups like that, it was a smooth experience.
AshleySantana_92
January 05, 2026
"Some good deals, but a few things are pricey!!"
I found some really good deals here, which was awesome!! But a few items definitely felt a bit pricey compared to what I expected!!! Overall, it’s kind of a mix, but worth checking out if you’re looking for bargains!!
REEVES
December 31, 2025
"I mostly use the Safeway site…"
I mostly use the Safeway site for pickup orders, it’s been easy to use. The search works well, and I really like that my past items show up so I don’t have to start from scratch every time, you know? Checkout is straightforward too. Every now and then a coupon takes a little longer to load, but overall the site is clear and makes ordering groceries feel hassle-free
Richard_young92
December 30, 2025
"Refund Took Way Too Long"
One of the items was missing from my order, which was annoying enough, but getting the refund sorted was a whole hassle. Support told me to wait a few days, so I did, and then basically nothing happened. I had to keep checking back, which I really don’t have the patience for. I did get the refund eventually, but it shouldn’t have taken that much effort.
Kathryn_rosado80
December 08, 2025
"Had to wait a bit"
I waited around for a little while, but my meds were ready when I got there, so it worked out fine.

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Safeway Q&A

Why is safeways web site always messed up

How easy is it to get a hold of customer service at safeway?

purplemeercat372
February 13, 2020

“There is hardly any customer svs at this store. It sucks the staff seem really unhappy and miserable.”

Is safeway a scam or a legit company?

LisaSullivan
February 13, 2020

“Safeway Groceries have been around for years. Unless you have been living under a rock”

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